Unifi Achieves Cisco Webex Contact Center Specialisation Partner Status.
Unifi is proud to announce that we have officially achieved Cisco Webex Contact Center Specialization Partner status. This distinction recognises Unifi’s advanced expertise in deploying and optimizing Cisco’s cloud-based customer experience technologies, and reinforces our commitment to delivering intelligent, scalable CX solutions for modern organisations.
Driving Innovation in Customer Experience.
The specialisation confirms Unifi’s technical proficiency and successful track record implementing Cisco Webex Contact Center for customers across a variety of sectors. With this achievement, Unifi further strengthens its position as a trusted partner for businesses seeking to elevate engagement, efficiency, and customer satisfaction.
AI that powers. A contact center that performs.
“We are proud to be recognized as a Cisco Webex Contact Center Specialisation Partner,” said Rob Coleman, Director at Unifi. “This milestone highlights our dedication to empowering organizations with flexible, AI-driven contact center solutions that adapt to today’s customer experience challenges.”
“By using the power of Webex Contact Center we can help our clients create extraordinary customer experiences that differentiate their brand and drive satisfaction and loyalty. There are massive benefits in deploying AI Agents to automate functionalities that are time-consuming or manually expensive. WxCC allows us to do this, as well as allowing customers to reach our clients as they want to, be it phone call, email, text, chat, or social media.
Cisco Webex Contact Center as a Service.
As a Cisco Webex Contact Center Specialisation Partner, Unifi gains access to a wide range of Cisco resources and support, to deliver even greater value to its clients. This specialisation also positions Unifi to help businesses leverage AI to drive and connect all customer engagements, over their channel of choice.
Strengthened Partnership with Cisco.
Cisco Webex Contact Center provides a cloud-native, omnichannel platform designed to help organizations deliver exceptional customer experiences with the support of AI insights, workforce optimisation, and seamless integration within the Webex ecosystem.
“Unifi’s specialization reflects a high level of capability and commitment,”said Daniel Schlenzig, Head of CX Sales at Cisco. We value their partnership and look forward to continued collaboration as businesses accelerate their cloud transformation journeys.”
About Unifi.
Unifi is a leading managed services provider of technology solutions that help organisations modernise communication, enhance collaboration, and transform customer experiences. With a focus on innovation, partnership, and service excellence, Unifi delivers end-to-end solutions that empower businesses to communicate smarter and operate more efficiently.