Innovations in Webex Technology: Insights from Cisco Live US 2024.
With Unifi offering Webex as a key part of our managed service offerings, we were excited to see the significant advancements in the Webex Suite and Webex Calling technologies showcased at Cisco Live 2024 in Las Vegas. This article focuses on the AI enhancements, new partnership integrations, and expanded global coverage that were announced and the implications of these developments for hybrid work environments and enterprise collaboration.
What makes Cisco Live US special?
The annual Cisco Live US event serves as a crucial meeting point for technology professionals, offering insights into the latest innovations and trends. This year’s event, held in Las Vegas, attracted over 20,000 participants. Key announcements were made from the Webex team highlighting the ongoing evolution of collaboration tools to meet the demands of modern hybrid work environments. At Unifi Comms, we are excited to bring these innovations to our clients through our comprehensive managed services.
Webex Suite Innovations: AI-Powered Enhancements
The Webex Suite, an industry-recognised platform, has been enhanced with pervasive AI capabilities designed to improve both in-person and remote collaboration. The AI Assistant for Webex Suite, now generally available, introduces features such as meeting and messaging summaries, rewording, and message translation. These tools streamline communication and increase efficiency within hybrid work environments.
Integration and Customisation with Vidcast.
Webex Video Messaging, powered by Vidcast, simplifies the creation and organisation of video messages. The introduction of custom Vidcast Pages allows users to design personalized pages tailored to the needs of their teams or clients. This feature enables the integration of diverse video content, from educational tutorials to inspirational talks, creating a more engaging and targeted user experience.
Edge Connect Partnership with Megaport: Secure and Low-Latency Connectivity
The need for private, secure, and low-latency network connections is critical for optimising meeting experiences and enhancing security. Webex Edge Connect addresses this requirement through a managed QoS-enabled peering connection from customer premises to Webex. The new partnership with Megaport expands this capability. Megaport’s extensive global Network as a Service (NaaS) offers private, scalable, and on-demand connectivity through over 100 data centre operators, spanning over 800 data centres and 280 cloud on-ramps. This partnership ensures high-quality, reliable, and secure connections provisioned in minutes.
Webex Calling: Enhancements and Global Expansion Advanced Features and Global Reach
Webex Calling, used by over 15 million users globally, has introduced several new features to enhance communication experiences. These include voice queues, HD voice, enhanced survivability, Webex Go BYOD and Mobile Operator support, and Microsoft Teams integration. The platform’s expansion into 30+ additional countries bring the total coverage to over 150 markets worldwide.
Webex Calling: Tata Communications
A significant development is the collaboration with Tata Communications to bring Webex Calling to the Indian market. This partnership leverages Tata Communications’ extensive network and local regulatory expertise to offer a compliant, enterprise-grade calling experience.
Native Call Recording and Ecosystem Partnerships.
Enhanced Call Recording CapabilitiesWebex Calling now includes native call recording, utilising the Webex platform’s robust recording capabilities. Recordings are securely stored in the Webex cloud with encryption during transit and at rest. Users will soon be able to access these recordings directly within the Webex app, with additional features expected in the coming months. This enhancement is available to both Webex Calling and Webex Wholesale users.
Unifi Comms manages these capabilities for you, ensuring that your call recordings are handled securely and efficiently, giving you peace of mind, and freeing up your resources to focus on your core business.
Expanding Partner Ecosystem
The Webex Calling ecosystem continues to grow with new partnerships, including ASC, Eleveo, and Theta Lake. These collaborations introduce advanced solutions for compliance, analytics, recording, and security. The integration of these partners’ technologies enhances the value proposition of Webex Calling, providing users with a comprehensive suite of tools to meet diverse communication needs.
AI-Driven Call Summaries.
One of the most anticipated features is the AI-generated call summaries in the Webex App. This technology aims to streamline post-call workflows by providing succinct summaries, notes, and action items. These AI-powered enhancements are expected to significantly improve efficiency and productivity for Webex Calling users.
With Unifi managing these advanced features, your business can leverage AI technology to enhance productivity and streamline communication processes, without the hassle of managing it internally.
Latest Innovations in Enterprise Communication.
Cisco Live US 2024 showcased a range of innovative advancements in the Webex Suite and Webex Calling technologies. From AI-driven enhancements and seamless video messaging to secure connectivity partnerships and global service expansion, these position Webex as a leading solution for modern hybrid work environments. Unifi is dedicated to bringing these cutting-edge technologies to our clients, ensuring they benefit from the latest innovations in enterprise communication.
If you are ready to supercharge your modern workforce and business with a flexible and comprehensive collaboration solution that is secure, reliable, and innovative, explore our Webex Suite page to learn more. Reach out to our sales team to discuss your specific business needs. We look forward to helping you leverage the full potential of Webex technologies through our managed services.