Crystal clear communication in any environment with Webex Calling.

The quality of communication can make or break relationships with clients, partners, and teams. Poor call quality leads to frustration and inefficiency, creating unnecessary roadblocks in the flow of information. This is why Webex Calling, part of Cisco's communications solutions, is consistently investing in cutting-edge technologies to deliver crystal-clear audio, no matter where you are or what network conditions you face.

At Unifi, a trusted Cisco partner, we leverage these innovations by offering Webex Calling as part of our managed services offerings to help our business customers achieve reliable and high-quality communication. In this post, we’ll explore how Webex Calling delivers unmatched call clarity, focusing on three key advancements: the Webex AI Codec, HD Voice, and global data center infrastructure.

Webex AI Codec: adapting to any network condition.

One of the most common reasons for poor call quality is packet loss, a frustrating experience where portions of the conversation drop out, making speech garbled or incomprehensible. This often occurs in challenging network environments, such as when using mobile data in remote areas or weak Wi-Fi signals in busy locations. 

Webex Calling addresses this issue with the Webex AI Codec—an industry-first solution that adjusts audio quality in real-time to ensure your conversations remain clear. By dynamically modifying bitrates and encoding redundancies, the Webex AI Codec adapts to fluctuating network conditions, delivering superior sound clarity even when packet loss exceeds 30%. 

In practical terms, this means that even in network environments where traditional codecs struggle to maintain understandable audio, Webex AI Codec steps in to ensure a clear and continuous conversation. The system activates automatically when needed, meaning users won’t have to make any manual adjustments to experience this benefit. 

HD Voice: a clearer, more natural call experience.

Beyond solving network-related issues, Webex Calling enhances audio quality with its HD Voice feature, which transforms how voices are heard on both ends of the call. This feature leverages two important technologies to provide a richer, more immersive audio experience: 

  1. Audio Intelligence: This AI-powered tool filters out unwanted background noise, ensuring that your voice is the focus, even in noisy environments like open offices or crowded areas. 
  1. Wideband Audio: While many traditional phone lines use narrowband audio, Webex Calling uses wideband audio to make voices sound more natural and clearer. This innovation doesn’t just improve Webex-to-Webex calls—it works with PSTN lines as well, enriching audio even when talking to external parties who aren’t using Webex. 

Together, these technologies allow HD Voice to deliver significantly clearer and more engaging conversations. This makes a huge difference for customer service agents, administrators, and receptionists, who spend hours each day on the phone. With Webex, these employees can provide better service by ensuring every word is heard clearly, enhancing both efficiency and professionalism. 

Global Data Centers: delivering reliability and reach.

High-quality audio and cutting-edge codecs are just part of the equation; consistent reliability is essential. This is where Webex’s global data center footprint comes into play. Webex Calling is supported by an extensive network of 17 strategically located data centers and media points-of-presence (PoPs) across the world. 

This infrastructure ensures that Webex can provide uninterrupted call service across more than 170 markets, offering near-perfect availability of 99.999% over the past two years. This level of uptime is crucial for businesses that depend on reliable communication to operate smoothly.  

By leveraging this robust infrastructure, Webex Calling minimises latency, reduces the likelihood of dropped calls, and ensures that every conversation feels local—no matter where in the world it happens. 

A future-proof solution for your business communication.

In a world where businesses are becoming more decentralised and teams are increasingly distributed, the ability to maintain clear, uninterrupted communication is vital. Webex Calling not only addresses today’s challenges with advanced AI-driven features like the Webex AI Codec and HD Voice, but it also provides the global reach and reliability necessary for modern business operations. 

At Unifi, we are committed to helping businesses unlock the full potential of their communications. Whether you’re looking to enhance customer interactions, support remote teams, or streamline operations, Webex Calling offers a future-proof solution that scales with your business. 

If you’re ready to transform how your business communicates, contact our team today to learn more about how Webex Calling can work for you. 

Unifi
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