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We've been ordering from Unifi since 2018. Always reliable & professional, highly recommended.
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Amazing price, excellent service. Rob was very patient with any questions we had.
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Ordered a few IP phones which arrived promptly. Very helpful with questions we had.
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Switch works perfectly & your customer service is fantastic. Thank you.
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Ordered a keyboard & monitor, arrived in 2 days with no issues. Would recommend.
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Cisco Unified Contact Center Express v.11.0 – Media Only

Cisco Unified Contact Center Express v.11.0 – Media Only – IP Telephony

Availability: 19998 in stock

£0.02 Exc. VAT / £0.02 Inc. VAT

Condition: Brand New & Sealed. Sourced through manufacturer’s authorised UK channels.

Manufacturer's Part Code: CCX-11-MED-K9 Categories , , ,

Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).

Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).

General Information

Product Type Software
Manufacturer Part Number CCX-11-MED-K9
Manufacturer Website Address http://www.cisco.com
Marketing Information

Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).

Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).

Manufacturer Cisco Systems, Inc
Product Name Unified Contact Center Express v.11.0
Brand Name Cisco

Licence Information

Licence Type Media Only

Product Information

Software Name Cisco Unified Contact Center Express v.11.0
Software Sub Type IP Telephony
Software Main Type Network & Communication
Cisco Unified Contact Center Express v.11.0 – Media Only
£0.02 Exc. VAT / £0.02 Inc. VAT

Availability: 19998 in stock

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